Privacy Policy

Last updated: September 10, 2026

This Privacy Policy explains how TechKloud ("TechKloud", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit our website, contact us, or use our AI marketing services (together, the "Services"). By using the Services, you agree to the practices described in this policy.

1. Information we collect

Information you give us

• Contact details: your first and last name, email address, phone number, and company name when you fill in our contact form, request a demo, or book a call.
• Enquiry details: the service you are interested in and the message you send us.
• Client project data: business information, marketing assets, account access, audience data, and other materials you share with us so we can deliver the Services.
• Billing details: information needed to invoice you and process payments. Card payments are handled by third-party payment processors, and we do not store full card numbers.

Information collected automatically

• Usage data: pages visited, time spent, links clicked, and referring websites.
• Device data: IP address, browser type, operating system, and approximate location based on your IP address.
• Cookies and similar technologies: see our Cookie Policy for details.

2. How we use your information

• To respond to your enquiries and provide consultations, demos, and support.
• To deliver, manage, and improve our Services, including building and optimizing AI agents and campaigns for you.
• To send invoices, service updates, and important notices about your account.
• To send marketing communications where you have agreed to receive them. You can opt out at any time.
• To analyze website performance and improve user experience.
• To protect our Services, prevent fraud, and meet legal obligations.

3. Legal bases for processing

Where data protection laws such as the GDPR apply, we process personal information on these bases: to perform a contract with you or take steps before entering one; our legitimate interests in running and improving our business; your consent, where required (for example, certain cookies and marketing emails); and compliance with legal obligations.

4. How we share information

We do not sell your personal information. We share it only in these situations:

• Service providers: trusted vendors who help us operate, such as hosting, email, CRM, analytics, payment processing, and AI technology providers. They may only use your information to provide services to us.
• Advertising platforms: when we run campaigns on your behalf, relevant data may be processed on platforms such as Meta, Google, or others according to your instructions.
• Legal reasons: when required by law, court order, or to protect the rights, property, or safety of TechKloud, our clients, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.

5. AI processing

Our Services use artificial intelligence tools, some provided by third parties. Information you provide for a project may be processed by these tools to generate content, insights, and automations. We choose providers that apply reasonable security measures, and we do not intentionally submit sensitive personal information to AI tools unless it is necessary for the work you have asked us to do.

6. International transfers

We serve clients worldwide, and our service providers may be located in different countries. Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards for these transfers.

7. Data retention

We keep personal information only as long as needed for the purposes in this policy, including to provide the Services, resolve disputes, and meet legal, tax, and accounting requirements. Enquiry data that does not lead to a client relationship is usually deleted within 24 months.

8. Data security

We use reasonable technical and organizational measures to protect personal information, including access controls and secure connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Request a copy of your information in a portable format.
• Withdraw consent at any time, where processing is based on consent.
• Complain to your local data protection authority.

To make a request, email us using the details below. We will respond within the time required by applicable law.

10. Children's privacy

Our Services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

11. Third-party links

Our website may link to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to read their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.

13. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us: