Refund Policy

Last updated: September 10, 2026

This Refund Policy explains how cancellations and refunds work for TechKloud Services. If your signed Agreement includes different refund terms, those terms apply to that engagement.

1. Consultations

Paid consultations can be rescheduled free of charge with at least 24 hours' notice. Consultations that have already taken place are not refundable.

2. Project-based services

• Before work starts: if you cancel before we begin work, you are eligible for a full refund of any deposit, minus any third-party costs already paid on your behalf.
• After work starts: deposits and payments cover time and resources already committed and are non-refundable. If you cancel mid-project, you will be charged for work completed up to the cancellation date, and any prepaid amount for work not yet started may be refunded.
• Completed work: once deliverables have been delivered, payments are not refundable.

3. Monthly and recurring services

Recurring services can be cancelled with the notice period stated in your Agreement (30 days' written notice if none is stated). Fees already paid for the current billing period are not refundable, and the service continues until the end of that period.

4. Advertising spend and third-party costs

Money spent on advertising platforms, software subscriptions, domains, or other third-party services on your behalf is not refundable by TechKloud, as these costs are paid directly to third parties.

5. Satisfaction concerns

If you are not happy with our work, please contact us first. We will review your concerns and work with you on revisions or a fair solution. Refunds in these cases are at TechKloud's discretion.

6. How to request a refund

Email us with your name, company, invoice number, and the reason for your request. We aim to reply within 5 business days. Approved refunds are issued to the original payment method, and processing times depend on your bank or payment provider.

7. Contact us